Guidelines And Procedures For Accessing It Help And Support
Describe at least two policies and procedures for accessing IT support and assistance. 3
So far, I have information on copyright and data protection.
It seems that my input is not working properly today, so please do not reply too much.
Guide 1: Your helpdesk generates frequently asked questions, so read these instructions and follow the instructions before contacting the helpdesk [this will resolve many minor issues]
Guide 2: Turn off the PC and turn it on again. If this resolves the issue, please do not contact support.
Procedure: Do not contact the helpdesk but report your problem through an internal website.
Each IT helpdesk has its own type of advice on a specific topic. You can email a question or call to explain your problem.
